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Your privacy and digital data security form the fundamental cornerstone of our operations. This document has been drafted in full compliance with legislative regulations and digital standards to clarify how your data is managed and protected as a leading delivery service within the Syrian Arab Republic.\r\n\r\n1. Limited Data Collection Framework\r\n\r\nIn commitment to the principle of data minimization, we do not collect any unnecessary technical information (such as cookies or device identifiers). Data collection is strictly limited to the following:\r\n\r\n\u2022 Identity and Contact Data: Full name (double\/triple name format) and active mobile phone number (for two-factor verification and account management purposes).\r\n\r\n\u2022 Geographic and Logistical Data: Accurate delivery address and geographic location coordinates via satellite systems only while the application is in use, to ensure maximum logistical routing efficiency.\r\n\r\n\u2022 Operational and Financial Data: Details and history of previous orders, special notes written by the user, and the selected payment method (cash on delivery or through approved local electronic payment gateways).\r\n\r\n2. Sovereign Purposes of Data Processing\r\n\r\nYour exclusive data is processed under strict operational frameworks including:\r\n\r\n\u2022 Providing and securing the digital account and combating fraud or identity impersonation.\r\n\r\n\u2022 Completing the logistical cycle of the order (from acceptance, preparation, and final delivery).\r\n\r\n\u2022 Enhancing the operational intelligence of the platform (such as improving location detection and providing instant customer support).\r\n\r\n3. Third-Party Data Sharing Protocol\r\n\r\nWe strictly prohibit the sale or leakage of user data to any advertising or marketing entities. Operational data sharing is limited only to:\r\n\r\n\u2022 Commercial Partners (restaurants and stores): Providing them with order details and notes to prepare products accurately.\r\n\r\n\u2022 Logistical Partners (delivery captains): Providing them with the name, phone number, and geographic location to ensure successful shipment delivery.\r\n\r\n\u2022 Legal Compliance: Disclosure of data only upon issuance of judicial warrants or official binding orders from competent governmental authorities in accordance with applicable Syrian laws.\r\n\r\n4. Cybersecurity Standards and Data Protection\r\n\r\nBreeze Food platform relies on a digitally protected infrastructure secured by advanced firewalls and encryption systems to prevent any unauthorized access, breaches, or data manipulation. Records are stored within secured cloud environments subject to periodic monitoring.\r\n\r\n5. Minor Protection Policy\r\n\r\n\u2022 Breeze Food platform is exclusively designed for use by legally qualified individuals (18 years and older).\r\n\r\n\u2022 We do not intentionally collect data from children or minors below the legal age.\r\n\r\n\u2022 The company adopts a strict enforcement policy; in the event that an account belonging to a minor without parental consent is discovered, the account shall be immediately suspended and permanently removed along with all associated data from the primary servers without any legal liability upon the company.\r\n\r\n6. Data Sovereignty Rights\r\n\r\nThe platform grants its users full control over their data, including: the right to access and review, the right to correction and updating, and the right to permanent deletion and erasure. Users may request account cancellation, and their data shall be destroyed immediately unless there are outstanding financial obligations or pending legal requirements.\r\n\r\n---\r\n\r\nSecond: Terms and Conditions of Use Agreement\r\n\r\nYour use of the Breeze Food application constitutes your unconditional legal acknowledgment and agreement to comply with the provisions of this agreement.\r\n\r\n1. Legal Eligibility and Lawful Use\r\n\r\n\u2022 The user acknowledges that they possess full legal capacity to enter into contracts and financial obligations.\r\n\r\n\u2022 The user agrees to use the application in good faith, and it is strictly prohibited to use the platform for fake orders, price manipulation, attempts to hack the application, or causing any material or moral harm to the platform or its logistical staff.\r\n\r\n2. Account Governance and Responsibility\r\n\r\n\u2022 The personal account remains the sole responsibility of its owner and may not be transferred or delegated to any third party.\r\n\r\n\u2022 The user bears full legal and financial responsibility for all activities and orders conducted through their account.\r\n\r\n\u2022 Breeze Food administration reserves the right to block or terminate any account temporarily or permanently without prior notice if any suspicious or violating behavior is detected.\r\n\r\n3. Financial Provisions and Pricing Policy\r\n\r\n\u2022 All prices displayed within the application (meal prices, delivery fees, and local taxes if applicable) are clear and specifically defined.\r\n\r\n\u2022 The user is obligated to pay the total order value immediately upon receipt through cash on delivery or in advance through approved electronic payment methods available on the platform.\r\n\r\n\u2022 The platform reserves the right to modify delivery fees based on operational variables, distances, and peak hours.\r\n\r\n4. Logistical Limitations and Delivery Operations\r\n\r\n\u2022 The platform strives to achieve the highest delivery time efficiency; however, the times displayed within the application are estimated times and do not constitute a binding contractual commitment, as they may be affected by weather conditions, traffic incidents, or force majeure circumstances.\r\n\r\n\u2022 In the event the user is absent from the delivery location or fails to respond to repeated calls from the delivery captain for a period exceeding (10 minutes), the platform reserves the right to cancel the order and charge the account for any resulting financial costs.\r\n\r\n5. Cancellation, Refund, and Consumer Protection Policy\r\n\r\n\u2022 Order Cancellation: The beneficiary may cancel the order free of charge only within a limited timeframe (before the restaurant accepts and begins preparing the order). Thereafter, cancellation becomes unavailable and the user remains obligated to pay.\r\n\r\n\u2022 Product Quality and Compensation: In the event of any discrepancy or verified error within the order contents, a complaint supported with evidence must be submitted to customer support within (30 minutes) of receipt. The Quality Management Department shall conduct an immediate review and compensate the user according to the company\u2019s approved fair compensation policy.\r\n\r\n6. Intellectual Property Rights and Commercial Protection\r\n\r\n\u2022 The Breeze Food application, its trademarks, logos, software, interfaces, and databases are exclusive property protected under intellectual property laws, trademark regulations, and cybercrime laws within Syria.\r\n\r\n\u2022 Any attempt at reverse engineering, data scraping, or copying designs and content shall be subject to strict legal and criminal prosecution.\r\n\r\n7. Disclaimer and Limitation of Liability\r\n\r\n\u2022 Breeze Food operates as an intermediary technical platform connecting customers, independent restaurants, and delivery representatives. Accordingly, restaurants bear sole legal and health responsibility for food quality, safety, and compliance with health standards.\r\n\r\n\u2022 The platform shall not bear any liability for incidental damages, losses, or delays resulting from telecommunications interruptions, global server failures, or force majeure circumstances entirely beyond our control.\r\n\r\n8. Periodic Update and Modification Mechanism\r\n\r\nBreeze Food management reserves the right to maintain and update this agreement and the privacy policy to align with technological and regulatory developments. Such amendments become effective immediately upon publication within the application, and continued use of the platform constitutes explicit acceptance thereof.\r\n\r\n9. Legal Compliance and Jurisdiction\r\n\r\nThis agreement and its terms shall be governed and interpreted exclusively in accordance with the laws and regulations applicable within the Syrian Arab Republic. In the event of any legal dispute that cannot be resolved amicably through the company\u2019s legal department, the dispute shall be referred exclusively to the competent courts in Damascus.\r\n\r\n---\r\n\r\nFor any inquiries or reports, please use the contact numbers and WhatsApp channels available within the \u201cContact Us\u201d section inside the application."}